Moving into a new house is a whirlwind of activity, a chaotic mix of excitement and stress as the reality of turning a blank slate into a home sets in.
Amidst the flurry of unpacking boxes, assembling furniture and getting familiar with the surroundings, one essential aspect often takes center stage: getting connected. In today’s digital age, having a reliable internet connection is no longer a luxury, but a necessity. It’s the backbone of modern life, facilitating everything from remote work and online education to streaming services and social connections. The absence of internet can quickly turn a dream home into an isolated, outdated relic.
As such, prioritizing internet setup is crucial for transforming a new house into a functional, comfortable and connected living space. The process, however, can be daunting, especially for those navigating the complexities of broadband services, internet service providers and the myriad of plans available. With numerous options and technical considerations to weigh, the task of getting online can seem like a significant hurdle in an already overwhelming period.
Moving into a new home requires several steps to ensure a seamless transition of essential services, including internet and phone connections. To get started, it’s crucial to check if the new address can connect to the NBN network. The next steps involve contacting the preferred phone and internet provider to arrange an NBN connection, including scheduling a starting date and installation time for any necessary equipment.
When relocating to a new home with NBN, it is also essential to understand what equipment to leave behind and what to take with you. NBN-supplied equipment, including the power cord, is registered to the specific address and will not work at the new location.
Equipment to Leave Behind
The following NBN-supplied equipment must be left at the old address:
- NBN Connection Box: The device with the NBN logo that connects the home to the network.
- Power Cord: The power adaptor for the NBN connection box.
- Any Other NBN Supplied Cables: Connection cables, such as telephone or coaxial cables, provided by NBN.
Equipment to Take
The following equipment can be taken to the new address:
- Modem/Router: If purchased from the provider or if using a personal modem, it can be taken to the new location.
- Preferred Router (if applicable): If a personal router is being used, it can be taken to the new address.
Importance of Leaving NBN Equipment Behind
NBN-supplied equipment is specific to the address and will not be compatible with the new home. Leaving the equipment behind ensures the next occupants can easily connect to the NBN network. Taking the NBN equipment can create problems for both the move and the next occupants. If the NBN power supply is missing, a replacement can be obtained from Campad Electronics.
Moving Process
Your current phone and internet provider must be notified of the desired disconnection date at the current address to avoid unnecessary charges and disruptions.
The following steps must be taken to relocate the internet service:
- Notify the provider to inform them of the move and initiate the relocation process.
- Check availability of the NBN network at the new address.
- Book an installation appointment for the NBN connection at the new home, if necessary.
- Arrange for the transfer of the internet service to the new address or disconnect the service at the old address.
- Ensure all NBN-supplied equipment remains at the old address.
In the event that NBN supplied equipment is missing, contacting your phone and internet provider is the necessary course of action. They can arrange for replacement equipment and offer various installation options depending on the premises’ circumstances, such as sending replacement equipment for self-installation or scheduling a technician visit, which may require an adult to be present.